Mercury Fiber Internet Customer Reviews

When I had a problem, they sent someone out fast

Our customer service rep, John was exceptional. He was thorough and knowledgeable.

Switched back to Mercury's after a short disappointing period with ViaSat! I've never been happier! Mercury is great for my needs!

Has A good price for service and will save you more money than other internet companies,,,

Very pleased with the service. Install crew wer great. Great customer service as well.

I spoke with Mariah. She was very nice and professional. Answered my questions quickly and completely!

Customer Service Rep that we dealt with was very pleasant and helpful.

I have been a customer of Mercury Wireless since the company was founded. I have never had a bad experience. Recently, I updated my services. Two young men worked nearly all day to install an extensive length of cable underground and new equipment. These young men are courteous, efficient, hard working and will treat your home and property carefully. I want Mercury Wireless to know these employees are a tremendous asset. Even if another service was less costly in my area I would not switch from Mercury Wireless.

Great customer service. Talk with live person right away.

Excellent speeds, can finally game in the township I live in. Excellent customer service thus far. 3/3 on resolving issue/answering questions within 10 minutes. 2k download 1k upload 8 ping :).

Their customer service is friendly, fast and very helpful!

great company and friendly people

You stayed on the phone with me until my issue moved onto the next step.

Pittsford Michigan, 49271

New Service

Can't Get Over 80 Mbps. Signal - 99 They Just Keep Sending Tecks Out. Low Or High Make's No Different. Went From Ground 10 Foot Pole To Roof At Least 23 / 25 Feet No Different Now Speeds Are Worst. I Want To Keep The Service Due To Having A High Gain Attenna Outside High Up But This Has Been Aful Service. Selling Something The Tecks Can't Even Get Good Signal At 1 Mile It's No Wondering Customer's Have A Fit. It Should Not Be This Hard To Do FWA.

140 Mbps and 210 Mbps

Wireless

Engineering Team

M34 Verizon/ATAT Site

Speed Caped At 80 Mbps For The 150 Mbps Plan Max 210 Mbps.

South Rumsey Rd And Readding Road South And South East. Check And See If Equipment/Sector's Can Be Moved Up Higher Is Site. Ground/Roof Make's No Different. Teck's Are Great Tho. Appliance This Being Resolved ASAP.

Please Reach Back Out With A Update. Did Call And Asked About The Site And They Would Not Even Do A Ticket Other Then Send 4 Different People Out That Basically Said Yes 99 Db Good. When You Look Online And At 1 Mile Signal Should Be 60 l/70 Or Real Time 80 Or So. Basically 100 Db Is A Week To Poor Signal You Guy's Need To Go Out And Figer Out The Problem ASAP.

Update On A Resolution Within The Next 30 Day's. Fix The Equipment/Signal To The South And South/East Sector.

👍

The service was awesome during installation and customer service is top shelf

Great customer service. At the start there were a couple of speed bumps. However, Mercury's customer service team took the time to explain everything, made it right, and turned frustration into a GREAT customer experience. Thank you !

Excellent service on the phone, setting up the appointment, and the installer, Drew Burgess, was wonderful to work with. I highly recommend.

Customer service and technical support has always been the absolute best. Highly responsive staff, always courteous, always helpful without prodding, and they do what they say they will do when they say they will do it.

We finally have internet that we are able to use to stream shows. So happy! Customer service is great as well.

100 % satisfied! Professional service & installation.Everything is exactly as they said it would be!

When will I get my $50 gift card.

Good quality internet

Receiving fiber internet was such a blessing we are the length of a football field from the road and in a rural area. We never imagined we could have access to to functional internet.

Great service, very dependable.

very easy to work with, techs were very friendly and helpful! would def recommend

Antenna Man-retired, we talked it over-adding(You're services)

Never had a issue with them customer service is always friendly I do not have issues with my internet I always recommend Mercury fiber to everyone

Our service has been very good, Outages are at a very minimum.

Good Service

Amazing company and good customer service! I was able to get answers quickly and efficiently. Plus being able to actually talk to someone instead of robot and actually understand the conversation takes sooooo much stress away from the situation. Overall 10/10 experience especially with the customer service rep I spoke with Jakobi. He made me feel like a person instead of a bother for calling.

Zack was on time and worked on a cold day. He was very respectful of the property and to us. He was as fast and efficient as a person could possibly be. Also, Zack made sure everything was picked up and the jobsite clean. You have a great employee and need more like him.

Logan provided great advice during our installation. He was very knowledgeable and super helpful. We are very happy with the installation and Mercury’s service.

I’ve had to call twice. Once to troubleshoot and the 2nd time over a billing issue. This company’s customer service is top notch. Humans who are kind and knowledgeable.

I was hoping that I would get the opportunity to give Daniel some well deserved praise. He, was by far, one of the best installers that has been ever been to our home. I cannot say enough wonderful things about my whole entire experience i have had with Mercury…. Your staff is top notch! Everyone i have spoken with has been amazing

I would highly recommend this company to anyone they are professional and the service is amazing we can play 4 Playstations at the same time without interruption best internet company hands down and they are affordable

Promptness, great customer service and very happy with the product you’ve provided us!!